Privacy Policy

Last updated: 3 March 2026

1. Introduction

Welcome to the National Pet Awards website (“we”, “us”, “our”). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how Excellence Awards Ltd collects, uses, discloses, and stores personal data when you visit or interact with our website.

Company: Excellence Awards Ltd
Address: 32 Boghill Road, Newtownabbey, BT36 4QS, United Kingdom

By using our website, you agree to the collection and use of your information as outlined below.

2. Information We Collect

We only collect personal data that is necessary for us to provide our services. The personal information we collect includes:

a. Ticket Purchases

When you buy a ticket through our website, we collect:

Full name
Contact email address
Billing and payment information (via Klarna)
Order information (e.g., ticket type, quantity)

We do not process payment details ourselves — payment processing is handled securely by Klarna.

b. Website Usage Data

We may collect technical data from your browser, including:

IP address (only where necessary for security or analytics)
Browser type and version
Pages viewed and navigation timing

We do not use CAPTCHA or email marketing tools.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To process your ticket purchase and communicate any order confirmations or updates.
To provide customer support if you contact us with queries.
To ensure the security of our website and to improve its functionality.
To comply with legal obligations.

We do not send marketing emails or share your data for marketing purposes.

4. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

Contractual necessity: to process and fulfil your ticket purchase contract.
Legal obligation: to comply with tax and financial record requirements.
Legitimate interests: to maintain and improve our website and services, provided this does not override your rights and freedoms.

5. Sharing Your Personal Data

We only share personal information with:

a. Klarna

For payment processing and verification. Klarna’s own privacy policy governs how they handle your payment data.

b. Service Providers

Trusted third-party services that help us operate our website — e.g., website hosting and data analytics.

We do not sell or rent your personal data to third parties.

6. International Transfers

Your data is processed within the UK and countries with adequate data protection laws. Any international transfer will be subject to appropriate safeguards.

7. Data Retention

We retain your personal information only as long as necessary to:

Fulfil the purpose for which it was collected,
Comply with legal, tax or accounting obligations, and
Resolve disputes or enforce agreements.

Typical retention is no longer than required by law.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request erasure of your data (“right to be forgotten”)
Restrict or object to processing
Request portability of your data
Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us using the details in Section 10.

9. Security

We use reasonable technical and organisational measures to protect your personal data from loss, misuse or unauthorised access.

No method of transmission over the internet or electronic storage is 100% secure. However, we regularly review our systems to enhance protection.

10. Contact Us

If you have any questions, concerns, or wish to exercise your data rights, contact:

Data Controller: Excellence Awards Ltd
Address: 32 Boghill Road, Newtownabbey, BT36 4QS, United Kingdom
Email: organiser@excellenceawardsltd.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published here with the effective date.